tag:blogger.com,1999:blog-5885905668055700143.comments2023-07-04T09:47:48.670-04:00C-O-I-N-S: Communication Opinions, Insights and New Strategies (from the author of Camelot, Inc.)Paul Oestreicherhttp://www.blogger.com/profile/14599022051331306681noreply@blogger.comBlogger37125tag:blogger.com,1999:blog-5885905668055700143.post-77862570445330610742019-07-30T10:24:33.124-04:002019-07-30T10:24:33.124-04:00A recent Harvard Business Review article reminded ...A recent Harvard Business Review article reminded me of another passage from Camelot, Inc. that's worth sharing. I noted "the standard, quick, and easy solution to generate some employee bonding: the company-sponsored happy hour. Sorry to disappoint, but sharing an experience that ultimately enhances the organization involves more than cheap wine and microwaved hors d’oeuvres. While having a party is nice (maybe even fun if it’s not so forced that it’s become a dreaded affair), it’s not the responsibility of the organization to show you a good time. It needs to support you so you can support it. A project, an assignment, or a course or training exercise (maybe with a happy hour thrown in!) are more appropriate ways to encourage camaraderie with a purpose."Paul Oestreicherhttps://www.blogger.com/profile/14599022051331306681noreply@blogger.comtag:blogger.com,1999:blog-5885905668055700143.post-60077752095527689162013-07-03T15:47:22.820-04:002013-07-03T15:47:22.820-04:00Your post was very timely, unlike Deen's apolo...Your post was very timely, unlike Deen's apology. I find that in times of crisis it comes down to a timely apology - Deen missed the "I'm sorry" window. <br /><br />There are a lot of things that went wrong here - from Deen's awful remark to her numerous attempts to reach the public with scripted video. When she finally took a seat at the Today Show, it was too late. The sincerity, forced or not, seemed pushed and resulted in a failed apology.<br /><br />As Helio Garcia says "stakeholders know 'stuff happens' and companies are forgiven all the time when bad things happen... but they won't be forgiven if they are seen not to care" --- the time lapse in Deen's response makes the public believe she did not care. And with such harsh words dropped, she needed to show she was sorry... and she didn't.Greenannoreply@blogger.comtag:blogger.com,1999:blog-5885905668055700143.post-37781880571651047422013-07-03T14:39:34.322-04:002013-07-03T14:39:34.322-04:00Hi Paul,
An excellent analysis of the Paula Deen ...Hi Paul,<br /><br />An excellent analysis of the Paula Deen saga.<br /><br /><br />I had heard about the scandal but hadn't read any material about her apologies which has been making waves, so I read your analysis with keen interest.<br /><br />As a communications advocate, I believe she would have spared herself a lot of grief, (and loss of sponsors), by offering a simple and brief apology taking responsibility for the blunder by:<br /><br />- Stating she was sorry for making the racial slur,(however long ago it was made);<br /><br />- Stating categorically that she regretted offending the Black race by making such a careless and ignorant statement and resolving to be more sensitive to such issues in the future;<br /><br /><br />- Asking forgiveness from the different stakeholders.<br /><br /><br />All the points above could have been delivered in about three minutes. (Even President Obama's first speech, delivered after the Boston bombings, was all of 3 minutes 17 seconds. In fact I wrote a post on that speech in April: <br />http://lucille-ossai.blogspot.com/2013/04/the-boston-bombings-what-we-can-learn.html).<br /><br /><br />I am astonished that the issue was allowed to blow up to such a catastrophic extent. And really - what was her team of PR/crisis communications/reputation experts doing? <br /><br /><br />This is a classic example of what not to do when offering a public apology...<br /><br /><br />Great post!<br /><br />P.S - I'm already following you on Twitter :-)<br /><br />Anonymoushttps://www.blogger.com/profile/00818710884129887403noreply@blogger.comtag:blogger.com,1999:blog-5885905668055700143.post-88400271437230399692013-03-07T06:01:03.580-05:002013-03-07T06:01:03.580-05:00Very well done article--very nice blog--good job!!...Very well done article--very nice blog--good job!! John BeggAnonymoushttps://www.blogger.com/profile/16551125838139611649noreply@blogger.comtag:blogger.com,1999:blog-5885905668055700143.post-8711589461182066982012-05-15T16:13:16.077-04:002012-05-15T16:13:16.077-04:00From a legal perspective, I don't think its wi...From a legal perspective, I don't think its wise for live-stream videos of surgeries to be posted on social media sites. Anyone, anywhere can view the live-streams and I'd be worried about opening myself up to law suits (if I were a doctor). <br /><br />I don't think posting a live-stream of a heart transplant creates any value (unless of course it is for medical students/other relevant audiences). Once the hype over new social media tools passes, and we are no longer in the honeymoon period of using them (Pinterest, Twitter, etc.), social media marketing tools will only be used when they are needed/relevant. <br /><br />Emine KasapogluEmine K.http://eminekasa.wordpress.comnoreply@blogger.comtag:blogger.com,1999:blog-5885905668055700143.post-72450519449409496582012-05-01T11:56:42.954-04:002012-05-01T11:56:42.954-04:00Nice article, thanks for the information.Nice article, thanks for the information.sewa mobil jakartahttp://griyamobilkita.webs.comnoreply@blogger.comtag:blogger.com,1999:blog-5885905668055700143.post-61053435373394610302011-10-27T15:03:07.120-04:002011-10-27T15:03:07.120-04:00Oprah as an Icon influences alot of people about n...Oprah as an Icon influences alot of people about numerous topics. I often wonder if Dr. OZ is really a great doctor or actor... Seems to me that if he were so correct I would be hearing alot of what he says from my HMO. Funny how they dont endorse his diet ideas.. Makes me wonder how much of an expert he is?Adriennehttps://www.blogger.com/profile/12133408484307666338noreply@blogger.comtag:blogger.com,1999:blog-5885905668055700143.post-83416450663870063202011-10-27T14:50:38.652-04:002011-10-27T14:50:38.652-04:00I have a 90 year old mother that lives with me. It...I have a 90 year old mother that lives with me. It is her only form of communication. I have the tiring job of weeding out which complaints are ligitimate and which are for the sake of 'energy release'. I love your description of the different types of complaining. Im wondering if it is a generational thing. My mother was a small child during the depression. She rarely likes something. If her whole conversation wasnt complaints I often wonder if she would have anything to talk about. <br />The sad result is that none of her grandchildren call her because they dont want to have to listen to her complaining. I've seen my mother wear out several relationships with friends because they just got tired of trying to please her.Adriennehttps://www.blogger.com/profile/12133408484307666338noreply@blogger.comtag:blogger.com,1999:blog-5885905668055700143.post-20388364614980568712011-09-08T20:08:34.282-04:002011-09-08T20:08:34.282-04:00Hi Paul! I agree with what you say.
In my opinion ...Hi Paul! I agree with what you say.<br />In my opinion this has been going on in Israel as well.<br />The citizens remember the founding politicians as leaders who were born of the people itself, who were aimed and cared more for the good of the nation and its inhabitants (even the non jewish ones, such as druze, beduins, etc.) then they did about their seat of power.<br />Nowdays their memory is mostly used to contrast the corrupt nature of politicians in Israel today.<br />However, I am not as naive as to believe people back then were more saints then the people now.<br />However - I believe that honor played a much bigger role then.<br />An example: About 30 years ago there was a law in Israel forbidding the ownership of US dollars. The wife of Itzhak Rabin, had an account of dollars her husband earned while lecturing in the states. When the press found out Rabin resigned from being prime minister of Israel even though there was no law saying he had to do so.<br />Today, literally every day Israeli politicians are exposed as taking bribes, abusing their power, etc. and not one of them stands up and takes any form of action - not apologies, nothing.<br />Nowdays in Israel, there is very little trust in the government as well. Our politicians mostly do not know honor and do not care much for it.orhttps://www.blogger.com/profile/04341435270946214063noreply@blogger.comtag:blogger.com,1999:blog-5885905668055700143.post-83786366808160218732011-08-04T23:18:00.684-04:002011-08-04T23:18:00.684-04:00I agree with your idea. When I watched the news, I...I agree with your idea. When I watched the news, I have one question in mind. "Don’t ask what your country can do for you. Ask instead what you can do for your country.” – John F. KennedyManeechai Chainuvatihttps://www.blogger.com/profile/13196623380167467325noreply@blogger.comtag:blogger.com,1999:blog-5885905668055700143.post-31247931753491257902010-01-23T20:03:01.539-05:002010-01-23T20:03:01.539-05:00you go, paul!you go, paul!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5885905668055700143.post-74851281010841815232010-01-05T12:39:05.510-05:002010-01-05T12:39:05.510-05:00Your blog keeps getting better and better! Your ol...Your blog keeps getting better and better! Your older articles are not as good as newer ones you have a lot more creativity and originality now keep it up!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5885905668055700143.post-66813856673208731322009-12-17T11:35:45.586-05:002009-12-17T11:35:45.586-05:00I don't see the problem with referring to Twit...I don't see the problem with referring to Twitter use as a change of culture. I think it depends on the definition you want to give it, but I personally find this one to be pertinent:<br /><br /><i>"Culture = The set of shared attitudes, values, goals, and practices that characterizes an institution, organization or group."</i> (source: http://en.wikipedia.org/wiki/Culture). <br /><br />Using Twitter is a practice and perhaps even an attitude, so the shift from other channels to Twitter could be considered a change of corporate culture.Anonymoushttps://www.blogger.com/profile/17804381076876766792noreply@blogger.comtag:blogger.com,1999:blog-5885905668055700143.post-55432679424458355652009-11-08T01:21:04.582-05:002009-11-08T01:21:04.582-05:00Paul,
I've posted in the past about how somet...Paul,<br /><br />I've posted in the past about how sometimes with social media - particularly Twitter - I can't help but get that old "1999-2000" feeling. Remember that time? It's when companies scoffed at the idea of profits. It was the "new economy" and everything was changing.<br /><br />I think Twitter is a neat communication tool. But it's just that. It isn't changing corporate culture, or culture, period. It's just speeding it up.Alanhttps://www.blogger.com/profile/06168591978399137030noreply@blogger.comtag:blogger.com,1999:blog-5885905668055700143.post-88971166350378514922009-11-06T14:01:20.624-05:002009-11-06T14:01:20.624-05:00As we all know, company "culture" is a c...As we all know, company "culture" is a complex thing and, as you point out, the use of new tools does not necessarily translate into a new overall strategy or even better every-day customer service. Perhaps, like too many CEOs, Mr Roberts is so insulated from the everyday that he simply doesn't know.<br /><br />As an aside: If Comcast has changed its culture, this customer has not yet seen a difference.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5885905668055700143.post-84773390607295618372009-10-23T18:06:17.452-04:002009-10-23T18:06:17.452-04:00Paul - what a timely and relevant post! During my...Paul - what a timely and relevant post! During my time in medical school I came across patients from all walks of life. Many patients I worked with were having difficulty making ends meet and therefore having personal access to the Internet would have seemed like a luxury. Much of the time I would print information out for them to take home as I knew accessing the web would be difficult or impossible for them. Thanks for shedding light on a topic that could easily be ignored.Sara Lathamnoreply@blogger.comtag:blogger.com,1999:blog-5885905668055700143.post-53416944193011824592009-10-20T11:34:45.930-04:002009-10-20T11:34:45.930-04:00I think using social media for support groups, esp...I think using social media for support groups, especially for those with mobility issues or are geographically distant, is a great idea. The bottom line continues to be that social media isn't necessarily the default mode. The way in which we communicate must depend on what we need to do and what we need to know.Paul Oestreicherhttps://www.blogger.com/profile/14599022051331306681noreply@blogger.comtag:blogger.com,1999:blog-5885905668055700143.post-84861052683006640822009-10-20T11:18:48.723-04:002009-10-20T11:18:48.723-04:00Hello
I am glad you posted this. Actually, I reach...Hello<br />I am glad you posted this. Actually, I reached you through LinkedIn. One question: Can't the focus on the patient argument also be used with regard to the older technology of surgery films, or even the teaching amphitheatre? I guess maybe it is an issue of scale. So many more viewers on the Web. I see social media as useful for support groups that are hospital based. Your thoughts?<br /><br />Frances ChapmanAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-5885905668055700143.post-11826715018559692372009-10-19T11:02:39.426-04:002009-10-19T11:02:39.426-04:00Paul - Found you via Arthur. This is a great post ...Paul - Found you via Arthur. This is a great post - Everyone is talking about the costs of getting the docs online, but not the patients. Will tweet it. <br /><br />You might be interested in reading my tour de force on healthcare. (or not - it's long...) <br /><br />http://theblogthatatemanhattan.blogspot.com/2009/10/tbtam-on-healthcare-reform.html<br /><br />Best, <br /><br />Peggy (Annette's friend)Margaret Polaneczky, MD (aka TBTAM)https://www.blogger.com/profile/16555722791007332247noreply@blogger.comtag:blogger.com,1999:blog-5885905668055700143.post-29114294071976152132009-10-12T10:20:14.013-04:002009-10-12T10:20:14.013-04:00Thank you for so beautifully echoing my own sentim...Thank you for so beautifully echoing my own sentiments. I've been wondering for several years now exactly how "news" is being defined. <br /><br />I'm sure producers find it difficult to come up with "real" news on a 24/7 cycle. Like you, I'm concerned that too many stories are aired simply because something has to fill the time slot, and these stories may not be very reliable.<br /><br />I also believe too many local and regional journalists are clinging too long to the "if it bleeds it leads" mantra. While I feel a great deal of compassion for victims everywhere, I fail to understand why a fatal single-car crash on a street 65 miles away is "news." <br /><br />A few of my criteria for "news" include:<br />* The story must have relevance to the greater viewing audience.<br />* The story must draw attention to matters of public interest and/or action.<br />* A reliable/official/vetted source should confirm the information given.<br />* The information should be timely.<br />* People should be given all information needed to take personal action as desired.<br />* The story should be as free of bias as possible and offer opposing views as applicable.<br /><br />I'm sure there are many more I could add, but time is short, so I'll leave it there.<br /><br />Again, thank you for drawing attention to this issue.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5885905668055700143.post-85036790213971780012009-10-12T09:32:40.753-04:002009-10-12T09:32:40.753-04:00I expect many of your comments on "why" ...I expect many of your comments on "why" are accurate. I add another: Many people are unhappy with the thought of having a "live" virus injected into the nose. Even though the current information says the virus is so weak that it won't cause a problem, many people are skeptical. And given the rush to complete the vaccines, perhaps this is justified. Frankly, there is so much misinformation being circulated by those touting their own agendas these days, people are skeptical of almost everything! It's difficult to separate the good from the bad. Let's hope it doesn't kill us -- literally.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5885905668055700143.post-83572571366714891332009-10-10T10:22:18.854-04:002009-10-10T10:22:18.854-04:00FYI, more info on H1N1 can be found at the CDC sit...FYI, more info on H1N1 can be found at the CDC site (http://www.cdc.gov/h1n1flu) and in a Q&A published in The New York Times (http://www.nytimes.com/2009/10/10/health/10primer.html?ref=todayspaper).Paul Oestreicherhttps://www.blogger.com/profile/14599022051331306681noreply@blogger.comtag:blogger.com,1999:blog-5885905668055700143.post-20272242167523026692009-10-05T20:59:57.451-04:002009-10-05T20:59:57.451-04:00Quintiles, the large CRO, just announced a new eff...Quintiles, the large CRO, just announced a new effort to attract clinical trial volunteers. You can read about it in this article published in R&D Directions: http://blog.rddirections.com/index.php/2009/10/02/quintiles-increases-clinical-trial-awareness/Paul Oestreicherhttps://www.blogger.com/profile/14599022051331306681noreply@blogger.comtag:blogger.com,1999:blog-5885905668055700143.post-36427618251793095932009-10-01T08:31:33.091-04:002009-10-01T08:31:33.091-04:00Paul, opponents of economically sensible health ca...Paul, opponents of economically sensible health care initiatives win by making the emotional argument, usually specious, that government intrusion into medical insurance is a curtailment of individual freedom. The problem is that proponents of reform have many good arguments to make, on emotional, economic and political grounds, but simply aren't making them. Perhaps they feel the strength of their position is enough and they needn't carry loaded weapons into public discussions, yet why do Democrats insist on caving to loud but decidedly minority wishes, often lunatic? It's a question of courage, I think. Allowing scare-mongers the upper hand in debate is a shame.BobEyehttps://www.blogger.com/profile/16285318333508629603noreply@blogger.comtag:blogger.com,1999:blog-5885905668055700143.post-76043720113006588232009-07-17T17:49:46.561-04:002009-07-17T17:49:46.561-04:00My daughter is pregnant with my first grandchild, ...My daughter is pregnant with my first grandchild, a girl. I am so looking forward to see the wonderful person she will surely become.Elegant Myrahttps://www.blogger.com/profile/04374272294815292047noreply@blogger.com